I-DEST for accomodations and hospitality business

For accommodations and hospitality businesses in the tourism sector, the I-DEST platform offers a comprehensive solution that supports daily operations, long-term strategic growth, and increased customer satisfaction. This innovative system not only adapts to current market trends but also enables service providers to leverage them to their advantage.

Increasing customer satisfaction

The I-DEST tools enable tourism service providers to collect detailed feedback from their guests. The platform primarily supports customer satisfaction improvement by objectively mapping out services that are sustainable, accessible, family-friendly, bike-friendly, and pet-friendly, ensuring offerings align with guest expectations.

Through data analysis, areas needing improvement can be easily identified. This information not only helps enhance guest satisfaction but also improves the overall perception of tourism businesses. Additionally, it increases the number of recommendations, ultimately leading to a growing customer base over the long term.

Performance monitoring

The I-DEST program's quality assurance system offers a comprehensive measurement framework across all horizontal areas, based on the criteria of the most prominent international certification systems. These include sustainability, family-friendliness, accessibility, pet-friendliness, and bike-friendliness.

This enables service providers to conduct self-assessments and track the quality of their services in comparison to other providers within the destination. Transparent performance indicators help identify areas where further improvements can be achieved. Whether it involves analyzing booking rates or thoroughly evaluating guest feedback, I-DEST provides all the necessary information for decision-makers to maximize business outcomes.

Supporting sustainability

Today's guests increasingly expect the implementation of sustainable practices. The I-DEST platform's integrated modules assist in measuring and improving sustainability performance based on the standards of the Good Travel Seal (GTS) program and the Global Sustainable Tourism Council (GSTC).

This includes initiatives such as reducing energy consumption, improving waste management processes, and encouraging the procurement of ingredients from local producers. Such measures not only have a positive impact on the environment but also strengthen guest loyalty and commitment to the accommodation or hospitality venue.

Support data-driven decision making

The I-DEST platform supports data-driven decision making through monitoring indicators specifically developed for service providers. The system integrates 18 indicators that provide real-time insights into how a service's sustainability and other horizontal metrics compare to those of other providers within the destination.

This enables service providers to identify key areas for improvement and take targeted actions to enhance their competitiveness. By leveraging these data-driven insights, businesses can make informed decisions that drive strategic growth and operational excellence.

Get started with I-DEST!

The I-DEST platform is more than just a tool—it's a strategic partner designed to help you achieve more successful, efficient, and sustainable operations. With I-DEST, accommodations and hospitality venues can advance with the support of cutting-edge technologies while ensuring the highest levels of guest satisfaction.

Don’t miss the opportunity—join the growing number of tourism providers already benefiting from the advantages of I-DEST today!

Concact us!